Manager

The Manager develops and implements effective event planning processes and systems. Establishes and maintains customer relationships and oversees contract negotiations and service delivery of partners. Manages the meeting and event budget to balance quality, function, and cost.

RESPONSIBILITIES (TASKS)

Development, production, and delivery of projects from proposal right up to delivery.
Delivering projects and events on time, within budget, that meet (and hopefully exceed) expectations.
Setting, communicating, and maintaining timelines and priorities on every project.
Communicating, maintaining, and developing client relationships.
Provide high-touch customer service to all clients, work directly with registrants on problems and inquiries.
Managing supplier relationships.
Managing operational and administrative functions to ensure specific projects are delivered efficiently.
Providing leadership, motivation, direction, and support to your team.
Conduct site inspections: research and evaluate venues and facilities; make recommendations to association leadership regarding site selection.
Being responsible for all project budgets from start to finish.
Ensuring excellent customer service and quality delivery.
Oversee the implementation of successful marketing and communications for client websites, meetings, and events via email, web, and print.
Oversee the creation and maintenance of online components of client websites to include registration forms, event web pages, surveys, etc.
Create and analyse online evaluations and prepare post-event reports.
Produce error-free written content quickly, accurately and on tight deadlines.
Successfully multi-task and prioritize workload.

COMPETENCES AND REQUIRED EXPERIENCES

Bachelor’s degree in Communication, Marketing or another relevant field, required. Master’s degree, preferred.
10+ years of professional meeting/event planning and execution.
Fluent English and French are a must. Excellent written and verbal communication skills in both languages.
Tech-savvy; strong computer skills to include Microsoft Office, CRM and/or AMS platforms, event registration systems, and online applications.
Basic website management experience and/or knowledge of CMS platforms, email marketing programs, and HTML preferred.
Exceptional client service skills and enjoys working with the public.

SKILLS AND ABILITIES

Good communicator.
Innovative and resourceful, actively seeks opportunities to take a leadership role in the execution of improving the event planning process and attendee experience.
Ability to lead and motivate a team.
Able to develop and supervise budgets.
Accountability to ensure successful events for our clients.
Reliable/good at hitting deadlines.
Ability to use initiative.
Multitasker, high energy, positive, professional attitude, take pride in work product.