Dubai Jobs
The FC is directly accountable for the following typical activities:
Promotes high level of satisfaction among client users by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors
Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery
Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
Maintains role as secondary contact for user relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA’s
Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high quality service.
Has ability to address minor technical repairs and is first point of contact relating to all building issues including out of hours escalations
Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers
Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Facebook Health & Safety Manager.
Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that JLL post room functions are delivered in a timely efficient and customer orientated fashion in alignment with FB Shipping
Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
Supports Events, Food & Beverage, Amenities, On site Activities & Concierge Services and relevant service providers locally
Adds value in terms of delivery and innovation
Proactively manages spend and budget locally in line with JLL/FB policies and procedures including the processing of PO’s, invoices, budgets, service charges, rates, rent, insurance and local taxes etc as applicable
Skills
Proven track record in the management of hard services, preferably self delivered engineering services contracts
Proven track record of managing office cleaning, preferably BICS experience
Proven ability to build and maintain strong Client relationships
Experience in financial management and budgeting while identifying cost savings/avoidance
Advanced Microsoft Office experience (Excel, Word, Outlook) required.
Excellent written and oral communication skills, including presentation and negotiation skills
Ability to manage multiple projects and priorities
Ability to network at all levels within the organization
Flexibility and adaptability to changing business requirements is a perquisite for this role
Ability to display initiative, confidence and professionalism in all dealings